Your company has asked you to draft a presentation on identifying and conveying the company’s quality initiatives as well as the topic is a whole for either for a service or manufacturing company.  Begin your presentation by identifying which team you’ve selected (service or manufacturing) and continually reinforce how and why the points you emphasize are relevant to bottom-line business performance.

Your presentation should provide guidance by including the following:

• A brief history of your company’s quality, including anticipated cost recovery from the implementation of future quality improvements.
• A clear description of the target audience.
• Definition of at least six Quality Management terms (TQM, etc.) and an example of where and how each might be used to improve corporate quality outcomes.
• Description of one continuous improvement analytical tool (such as a Pareto chart or fishbone diagram) and how it might be used to advance quality.

Length:

15-20 slides (excluding the cover sheet, title page, and references). Your slides should cover all the concepts mentioned above. Envision that the people you are presenting this information to are not familiar with the terms and processes. Define the concerns of the company and then transition to qualitative methods.

References:

Include a minimum of five scholarly resources within the last 5 years on varying quality management systems. The majority should be from peer-reviewed journals.

Your presentation should demonstrate thoughtful consideration of the ideas and concepts presented in the course and provide new thoughts and insights relating directly to this topic.