Week 1 – Assignment: Incorporate Information Technology to Prepare a Service Blueprint with Process Enhancements (10 Points)
This assignment challenges your ability to identify, capture, sequence, and align process activities in a way that enables clear communication of the process and visibility to all activities, including those that are unseen by the customer. Create a manufacturing or service blueprint that depicts a product or service offering for your company. You may use another corporation if your company does not manufacture a product or provide a service. Your blueprint should capture the process, which begins from the start of the purchase and ends with completion/delivery.
In addition to your process blueprint, prepare a brief description of two procedures that prevent or block mistakes in the hospitality service process. These process applications are commonly referred to as ‘poka-yokes’ – roughly translated from Japanese into English as ‘error or mistake-proofing’.
Your Service Blueprint may be built using any program of your choosing. Include a half-page description of the process. Follow this with a one-page description of your mistake-proofing process enhancements indicated above, including in-text citations. Include a brief introduction that broadly describes the contents of your assignment.
Length: 2-3 pages (excluding the cover sheet, title page, and references). This will include about a page for the blueprint and a page for the description and explanation.
References: Include a minimum of five scholarly resources within the last 5 years covering service blueprint, process optimization, or another relevant topic. The majority should be from peer-reviewed journals.
Your blueprint should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect graduate-level writing and APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.
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Learning Outcomes: 3, 6
• Optimize Material Requirements Planning activities for proper alignment with key operating characteristics.
• Incorporate information technology to optimize business operations.