Week 1 – Assignment: Incorporate Information Technology to Prepare a Service Blueprint with Process Enhancements

Week 1 – Assignment: Incorporate Information Technology to Prepare a Service Blueprint with Process Enhancements

Week 1 – Assignment: Incorporate Information Technology to Prepare a Service Blueprint with Process Enhancements

 

Instructions:MBA-5140 V3: Operations Management

This assignment challenges your ability to identify, capture, sequence, and align process activities in a way that enables clear communication of the process and visibility to all activities, including those that are unseen by the customer. Create a manufacturing or service blueprint that depicts a product or service offering for your company. You may use another corporation if your company does not manufacture a product or provide a service. Your blueprint should capture the process, which begins from the start of the purchase and ends with completion/delivery.

In addition to your process blueprint, prepare a brief description of two procedures that prevent or block mistakes in the hospitality service process.  These process applications are commonly referred to as ‘poka-yokes’ – roughly translated from Japanese into English as ‘error or mistake-proofing’.

Your Service Blueprint may be built using any program of your choosing.  Include a half-page description of the process. Follow this with a one-page description of your mistake-proofing process enhancements indicated above, including in-text citations.  Include a brief introduction that broadly describes the contents of your assignment.

Length: 2-3 pages (excluding the cover sheet, title page, and references). This will include about a page for the blueprint and a page for the description and explanation.

References: Include a minimum of five scholarly resources within the last 5 years covering service blueprint, process optimization, or another relevant topic. The majority should be from peer-reviewed journals.

Your blueprint should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic.

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By | 2019-10-17T00:25:10+00:00 October 17th, 2019|Uncategorized|