MBA- 5140 Operations Management (Get your Whole Class Done Weekly. Guaranteed A’s)

MBA- 5140 Operations Management (Get your Whole Class Done Weekly. Guaranteed A’s)

MBA- 5140 Operations Management

(3 credits)

Course Description:

In this course, you will be introduced to the principles of operations management as they relate to business strategy. You will learn how to assess effective business operations utilizing a global supply chain with diverse and geographically-dispersed suppliers and customers. You will also examine how information systems affect operational productivity, competitiveness, automation of business processes, and Internet-based commerce.

Course Overview:

Number of Activities: 8

Learning Outcomes:

  1. Analyze internal and external factors influencing sourcing decisions.
  2. Assess the impact of forecasting accuracy on capacity planning.
  3. Optimize Material Requirements Planning activities for proper alignment with key operating characteristics.
  4. Apply waste elimination techniques to improve service and manufacturing processes.
  5. Validate supply chain processes to achieve sustainability.
  6. Incorporate information technology to optimize business operations.

 

Course Concepts:

  1. Operations and Supply Chain Management
  2. Capacity Management
  3. Material Requirements Planning
  4. Quality Management and Six Sigma
  5. Inventory Management
  6. Lean Supply Chains

 

Primary Resource/textbook:

None

Course Overview

 

 

 

Section 1: Manufacturing and Service Processes

Week 1: Service/Manufacturing Process Enhancement

Week 1 Assignment: Incorporate Information Technology to Prepare a Service Blueprint with Process Enhancements (10 Points)

Week 2: Sales and Operations Planning

Week 2 Assignment: Implement Effective Material Requirements Planning Activities (10 Points)

Section 2: Operations Strategy and Analytics

Week 3: Forecasting and Strategic Capacity Management

Week 3 Assignment: Examine Capacity Management for an Established Company (10 Points)

Week 4: Operations, Strategy, and Sustainability

Week 4 Assignment 1: Complete a Case Analysis of a US-Based Firm Utilizing Outsourcing (10 Points)

Section 3: Supply Chain Processes and Analytics

Week 5: Inventory Management as Related to Lean Supply Chains

Week 5 Assignment: Develop Service Process Improvement Recommendations (10 Points)

Week 6: Global Sourcing and Procurement

Week 6 Assignment: Outline Green Sourcing Processes for an Organization (10 Points)

Week 7: Quality Management and Six Sigma

Week 7 Assignment: Integrate Waste Elimination Techniques into Training Development (10 Points)

Week 8: Quality Control in Operations and Supply Chain Management

Week 8 Assignment: Signature Assignment: Create a Quality Control Process to Improve Operations Management (30 Points)

 

Section 1: Manufacturing and Service Processes

 

Introduction

The business of providing goods and/or services is based on quality, cost, and delivery. Organizations are forced to keep pace with rapid advances in manufacturing and service processes through ongoing attempts to build a product or produce a service better/cheaper/faster – pick any two.  Many failed organizations embraced the philosophy that to achieve all three elements of the business process (building or providing something that is better, cheaper, and faster than was offered in a prior occurrence or by an active competitor) is a difficult task that is not worthy of additional effort. As you review the information provided in this section of the course, consider the importance of achieving, concurrently, high levels of performance in all three categories of product or service: quality, cost, and delivery.

 

A recurring theme in manufacturing is lower cost vs. higher quality. Companies like Walmart have built a culture of low-cost goods, many of which are manufactured overseas. These goods typically are much lower in cost, but with a corresponding decrease in quality. These lower cost products were the driving force in Walmart gaining market share, especially in poorer areas. As Walmart grew in popularity, many “mom and pop” businesses and other companies felt the pressure, lost market share, and ultimately ceased operations.

 

Whether a company produces a product or provides a service, a consistent theme is processes. Each company has a specific start-to-finish process for providing a service or manufacturing a product. This becomes the company’s recipe. A streamlined, efficient process can save time, reduce costs, and increase quality. A sloppy process can do the opposite. A company must consistently re-evaluate how they go about their process to ensure it delivers the desired outcome.

 

Week 1: Service/Manufacturing Process Enhancement

Introduction

 

The service industry remains the fastest growing component of the U.S. economy.  Nearly every industry utilizes service systems within their operations.  The importance of process design has been recognized since business analytics entered the arena, but now there is further evidence of the value of process design in the way that people deal with, and even label, associated elements.  What used to be referred to as a ‘flowchart’, for example, is now often labeled a ‘service blueprint’, emphasizing the importance of process design in operations management.

 

Service processes exist even in manufacturing organizations. There are financial, ordering, human resource, and other services that are used to ensure the manufacturing goals can be met. These processes ensure the manufacturing components have what they need to create their product. These processes also exist in the service industry. As one looks at the company as a whole, processes within processes emerge, some formal and some informal.

 

The manufacturing industry has heavily-developed step-by-step processes designed to efficiently create their products. Without these defined processes, one step may be completed sooner than expected, precluding a previous step. Putting the cap on a bottle of Coke before filling with the beverage would create a condition that would lead to a product that would have to be removed at the quality control checkpoints. The defined processes ensure maximum productivity and quality through consistency. Typically, the plant floor and machinery layout are designed around the process plan to ensure minimum distance from one step to the next, as well as keeping components close at hand.

        

Be sure to review this week’s resources carefully. You are expected to apply the information from these resources when you prepare your assignments.

 

Heads-Up to the Signature Assignment

Your culminating Signature Assignment (due in Week 8) will ensure you are prepared and have adequate time to complete this assignment, please review the instructions by looking ahead to Week 8. You can contact your professor if you have questions.

 

You have been hired by a company to compile a detailed case study analysis of a quality control failure that resulted in a significant public relations disaster for a company. You will analyze what went wrong with the product, the success, and failures of the company’s response and then suggest a detailed plan to ensure limit future breaches in quality as well as suggest a plan to address any future quality issues in a positive way.

 

Matthews, R. L., & Marzec, P. E. (2017). Continuous, quality and process improvement: Disintegrating and reintegrating operational improvement?. Total Quality Management & Business Excellence, 28(3/4), 296-317. doi:10.1080/14783363.2015.1081812

 

Ciarniene, R., Vienazindiene, M., & Vojtovic, S. (2017). Process improvement for value creation: A case of health care organization. Engineering Economics, 28(1), 79-87. doi:10.5755/j01.ee.28.1.16601

 

Calabrese, A., & Corbò, M. (2015). Design and blueprinting for total quality management implementation in service organisations. Total Quality Management & Business Excellence, 26(7/8), 719-732. doi:10.1080/14783363.2014.881970

 

Week 1 – Assignment: Incorporate Information Technology to Prepare a Service Blueprint with Process Enhancements (10 Points)

This assignment challenges your ability to identify, capture, sequence, and align process activities in a way that enables clear communication of the process and visibility to all activities, including those that are unseen by the customer. Create a manufacturing or service blueprint that depicts a product or service offering for your company. You may use another corporation if your company does not manufacture a product or provide a service. Your blueprint should capture the process, which begins from the start of the purchase and ends with completion/delivery.

 

In addition to your process blueprint, prepare a brief description of two procedures that prevent or block mistakes in the hospitality service process.  These process applications are commonly referred to as ‘poka-yokes’ – roughly translated from Japanese into English as ‘error or mistake-proofing’.

 

Your Service Blueprint may be built using any program of your choosing.  Include a half-page description of the process. Follow this with a one-page description of your mistake-proofing process enhancements indicated above, including in-text citations.  Include a brief introduction that broadly describes the contents of your assignment.

 

Length: 2-3 pages (excluding the cover sheet, title page, and references). This will include about a page for the blueprint and a page for the description and explanation.

 

References: Include a minimum of five scholarly resources within the last 5 years covering service blueprint, process optimization, or another relevant topic. The majority should be from peer-reviewed journals.

 

Your blueprint should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect graduate-level writing and APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.

 

Upload your document and click the Submit to Dropbox button.

 

Learning Outcomes: 3, 6

  • Optimize Material Requirements Planning activities for proper alignment with key operating characteristics.
  • Incorporate information technology to optimize business operations.

 

Week 2: Sales and Operations Planning

Achieving and maintaining an acceptable balance between supply and demand requires constant vigilance on the part of all functional areas in an organization.  Sales and Operations Planning involves a number of processes that align the marketing, sales, and distribution activities, which generate demand with the manufacturing and service activities that generate supply. Companies must ensure they have enough products on hand to meet customer demand; however, inventory costs make excess products a concern, especially if a product is seasonal or is changed yearly (e.g., cell phones). A company may produce too little product and lose potential sales and alienate their customer, or they may produce too many products that cannot be sold.

 

Material Requirements Planning (MRP) is used to direct material ordering and releasing activities in the organization.  Based on the concept of dependent demand, where a lower-level item is needed when a higher-level item is pulled from inventory and placed into the production or service process, MRP works to link all activity within the material planning and material control areas in a logical, efficient, and transparent way. This system allows for effective product planning to meet goals without creating excess waste.

 

Closely related to MRP is the Enterprise Resource Planning (ERP) system that works behind the scenes with MRP to potentially integrate all value-added activities in the functional areas of the organization.  This week’s assignment will focus on the relationship of MRP to this key component of Operations Management.

Be sure to review this week’s resources carefully. You are expected to apply the information from these resources when you prepare your assignments.

 

Resources:

Wilson, J. M. (2016). The origin of material requirements planning in Frederick W. Taylor’s planning office. International Journal of Production Research, 54(5), 1535-1553. doi:10.1080/00207543.2015.1092616

 

McCrea, B. (2016). 2016 State of ERP: Gaining Speed. Modern Materials Handling, 71(8), 70-76. Retrieved from https://www.mmh.com

 

Kaipia, R., Holmström, J., Småros, J., & Rajala, R. (2017). Information sharing for sales and operations planning: Contextualized solutions and mechanisms. Journal of Operations Management, 52, 15-29. doi:10.1016/j.jom.2017.04.001

 

Week 2 – Assignment: Implement Effective Material Requirements Planning Activities (10 Points)

 

Assignment Instructions:

As a consultant working in the area of business analysis, you are expected to make recommendations to clients regarding the optimization of business operations, including production, material control, quality, and delivery. In order to convey a sense of professionalism, self-efficacy, and value to the client, you have decided to create a detailed report that outlines the key components of MRP to recommend or caution against the installation of an MRP system.

 

Since your services are rewarded primarily by the effective launch of MRP within the client’s organization, you want to define certain business characteristics that are likely to undermine or block the effective application of MRP so that you will recognize and avoid consulting agreements that carry a high risk of failure.  Knowing in advance what these undesirable characteristics are can put you in a position to adjust your promise to deliver accurately or withdraw your name from the list of potential vendors for the client.

Include the following in your report:

  • A list of business operating characteristics that are best aligned with MRP (where MRP is most effective).
  • A list of operating characteristics that render MRP ineffective or undesirable (when should a client not implement MRP).
  • Benefits of implementing or improving MRP in an organization (list at least 15 key areas of expected improvements, such as reduced lead times).
  • Five selected items from your list of 15 expected improvements, along with descriptions about how a companion ERP (Enterprise Resource Planning) system might be used to link certain functional areas or operational activities to achieve and maximize each expected improvement effectively.  This requires, for each of the five items, a minimum of two paragraphs that:
    • Identify the functional area(s) that are favorably affected by the benefit.
    • Describe ERP data elements (types of information) that serve as inputs and outputs of the ERP and MRP systems.
    • Provide a real-world example that clearly reveals how the chosen improvement item influenced each functional area in one or more of these five key scorecard categories: Safety, Quality, Delivery, Cost, and Employee Morale.
  • A summary of your thoughts on MRP.

 

Length:
5-7 pages (excluding the cover sheet, title page, and references), including all itemized topics with an introduction and summary.

 

Ensure that you incorporate each topic in a paper form instead of a question and answer assignment. Use the topic section headings for each criterion listed above.

 

References:
Include a minimum of five scholarly resources within the last 5 years covering MRO, ERP, and scorecard use, as well as other relevant topics. The majority should be from peer-reviewed journals.

Your detailed report should demonstrate thoughtful consideration of the ideas and concepts presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.

Upload your document and click the Submit to Dropbox button.

 

Learning Outcomes: 3

  • Optimize Material Requirements Planning activities for proper alignment with key operating characteristics.

 

Section 2: Operations Strategy and Analytics

 

The area of Operations and Supply Chain Management, identified over 50 years ago as a high-priority specialization, continues to offer high returns on investment for businesses ready and willing to leverage skilled human capital and financial resources to optimize key scorecard metrics.  As organizations have evolved into flatter structures with a global presence and multiple sources of inputs, a focus on operations and supply chain management is considered among the highest priorities at all levels of the enterprise. Companies that have mastered the process of ensuring that enough product is on demand to meet customer goals without creating excess industry are better poised for long-term success. Being able to react quickly when demand changes can allow a company to take advantage of new sales or reduce potential loss if a product is not as popular as planned.

 

This course offers you the opportunity to view topics on three key levels: 1) as an individual deciding whether to specialize in operations and supply chain management as a long-term career or a complementary area of business focus; 2) as a business unit manager or entrepreneur with people working under your supervision in a variety of roles; and 3) as a senior executive or entrepreneur responsible for multiple businesses or products.

 

We approach operations and supply chain(s) from a broad perspective, move quickly to discuss key characteristics of an organization dealing effectively with strategy and sustainability, and reach an understanding about how forecasting and strategic capacity management are linked to overall business success.

 

Week 3: Forecasting and Strategic Capacity Management

 

Forecasting and inventory control serve as the foundation for organizational planning in virtually all areas of operations.  Accurate forecasts are critical to budgeting and cost control; marketing, sales, and human resources functions rely on accurate forecasts to plan new services or products and to compensate sales associates.  Accurate forecasts ensure enough goods are made to meet demand without having inventory concerns due to excess product that cannot be sold. Operations personnel also use forecasts to make decisions around supplier selection, production planning, equipment purchase, facility layout, inventory levels, and capacity planning.  Companies may decide to build new manufacturing plants, expand production lines, or alter supplier plans to meet expected goals. A lack of materials from suppliers can cause concerns for meeting obligations. Apple, for example, has multiple suppliers for critical components for their iPhones. An inability of one supplier to meet goals can affect the launch of a new phone, causing lost revenue, customer loss to rivals, and poor media response.

 

The accuracy of a forecast is reflected in the amount by which actual demand differs from the projected demands. Forecasting is more than guesswork. The forecasting process depends on the application of statistical techniques that are more complex than an organization’s in-house resources can support.  Rather than focus on the resolution of forecasting problems using statistical analysis methods such as least squares regression, mean absolute deviation, and exponential smoothing, your approach in this lesson is to emphasize the importance of forecasting as an available tool for operations managers, particularly in Strategic Capacity Management.

 

Be sure to review this week’s resources carefully. You are expected to apply the information from these resources when you prepare your assignments.

 

Resources:

Goodwin, P. (2016). Misbehaving agents. Foresight: The International Journal of Applied Forecasting, (41), 7-9. Retrieved from

 

Huang, T., & Liu, Q. (2015). Strategic capacity management when customers have boundedly rational expectations. Production & Operations Management, 24(12), 1852-1869. doi:10.1111/poms.12420

 

Eksoz, C., & Onkal, D. (2018). Bridging the distributor into a collaborative demand-and-supply planning process. Foresight: The International Journal of Applied Forecasting, (49), 39-45. Retrieved from

 

Week 3 – Assignment: Examine Capacity Management for an Established Company (10 Points)

 

Assignment Instructions:

Your challenge in this assignment is to develop a capacity analysis in which you apply the principles of capacity management and illustrate the impact of forecasting on the implementation of those principles, based on the following scenario:

 

Your employer has tasked you with researching the company’s capacity management to determine how well they are doing at forecasting growth trends to meet consumer demand. Since your findings will be presented in a practical format to enlighten the thinking of your board of directors, you may forego the formality of a case analysis in favor of a document that provides clear, accurate, and actionable responses to the questions listed below.

 

In addition to this week’s readings, you may also use popular sources to amplify the points you wish to emphasize in your discussion with your colleagues. If, during your writing, you discover additional areas of importance that are not triggered by these questions, feel free to include them in your paper.

  1. Identify three business components (within the broad categories of people, process/facility, or technology) that can present problems.  Define steps that your startup team might take to avoid problems when your service or product is launched.
  2. Determine the value of an accurate forecast in terms of its influence on the quality of service delivery and/or potential growth for your company.  In what ways would an accurate forecast influence business decisions at your company?
  3. Examine the demographics of your customers. What target-market demographics will enhance the success of your company?
  4. How might your company know when to stop growing? How might your company determine a practical limit to economies of scale?  What metrics should be monitored to determine if your company is growing or if it has plateaued?

 

Note: If it is unfeasible to use your current employer for this assignment, you may choose another company.

 

Length:

5-7 pages (excluding the cover sheet, title page, and references) covering each of the topics and explaining how you will accurately forecast to meet capacity needs.

References:
Include a minimum of five scholarly resources within the last 5 years on capacity management, forecasting, and startup planning. The majority should be from peer-reviewed journals.

Your paper should demonstrate thoughtful consideration of the ideas and concepts presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.

Upload your document and click the Submit to Dropbox button.

 

Learning Outcomes: 2

  • Optimize Material Requirements Planning activities for proper alignment with key operating characteristics.

 

Week 4: Operations, Strategy, and Sustainability

 

This course focuses on major operations-related developments and concepts that have become increasingly more popular since the 1980s.  You are witnessing a revolution in management philosophies that enable rapid acceleration in business growth, aided by technology, and characterized by innovations in products and services, refinement and improved process control, and improved levels of quality output.  Companies that are willing and able to rapidly respond to changes in the global market are best poised for long-term success.

 

You will be challenged to internalize these advances and accurately align the concepts presented with real-world application.  “How do I use this?” and “Why do I need to know this?” would be good questions to ask repeatedly as we work through this course. Another question that must come to mind is “Should I use/do this?” Just because something works in one company does not mean it works for all companies. Right choices in business depend on knowing your company, knowing the idea, and being able to determine its relevance to your company’s unique situation. Outsourcing has been a hot topic in the manufacturing and service industry with strong positive and negative feelings.

 

Companies, such as Wal-Mart, have changed the retail industry through the use of heavily outsourced product manufacturing. This has potentially benefited poorer communities by providing products at a much lower cost, but it also comes at the cost of manufacturing jobs. With this outsourcing comes concerns about jobs leaving the U.S. In recent years, some companies are beginning to bring manufacturing jobs back to the U.S. for a variety of reasons.

 

Be sure to review this week’s resources carefully. You are expected to apply the information from these resources when you prepare your assignments.

 

Resources:

Khan, H., & Bashar, O. R. (2016). Does globalization create a ‘level playing field’ through outsourcing and brain drain in the global economy? Journal of Developing Areas, 50, 191-207. Retrieved from

 

Doval, E. (2016). Is outsourcing a strategic tool to enhance the competitive advantage?. Review of General Management, 23(1), 78-87. Retrieved from

 

Hartman, P. L., Ogden, J. A., & Hazen, B. T. (2017). Bring it back? An examination of the insourcing decision. International Journal of Physical Distribution & Logistics Management, 47(2), 198-221. doi:10.1108/IJPDLM-09-2015-0220

 

Week 4 – Assignment: Complete a Case Analysis of a U.S.-Based Firm Utilizing Outsourcing (10 Points)

 

Assignment Instructions:

Assume the role of the business unit manager with overall responsibility for the outsourced function(s) of your company. Create a case analysis for the Chief Operating Officer (COO) that critically evaluates a previous decision to outsource or provide a rationale to consider outsourcing.   Be sure to structure your paper in a way that clearly addresses the following five elements:

  • Introduction– Summarize the internal and external factors leading to the firm’s decision to outsource the function(s) offshore. Remember, this exercise offers you the opportunity to demonstrate a high level of critical thinking in all aspects of the assignment.
  • Literature Review – Identify published opinion that substantiates your support of the decision to outsource.
  • Analysis– Review the decision to outsource the function offshore.  Discuss potential long-term impacts of this outsourcing decision, including the impact on employees based in the U.S., quality of the outsourced product(s), and company sales, profit, and reputation.
  • Synthesis– Identify and recommend strategies to move the company not only to a position of maintaining current levels of quality and sales but toward improvements in each of these measures of success.
  • Conclusion–Summarize the essence of the information discussed and recommend solutions that incorporate the outsourcing decision into an overall successful corporate strategy for sustainability and implementation.

 

Note: If it is unfeasible to use your current employer for this assignment, you may choose another company.

 

Length:

5-7 pages (excluding the cover sheet, title page, and references) to cover a systematic explanation of what outsourcing is, why it was used or should be used, results of outsources, and supporting literature to sustain your position. Ensure no personal bias creeps into the assignment. This should be an objective analysis.

References:
Include a minimum of five scholarly resources within the last 5 years that discuss the pros and cons of outsourcing, outsourcing trends, how to determine when to outsource, etc. The majority should be from peer-reviewed journals.

Your case analysis should demonstrate thoughtful consideration of the ideas and concepts presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.

Upload your document and click the Submit to Dropbox button.

 

Learning Outcomes: 1

  • Analyze internal and external factors influencing sourcing decisions.

 

 

 

Week 5: Inventory Management as Related to Lean Supply Chains

 

Efforts to manage inventory involve continual struggles to balance the amount of inventory needed to satisfy customer demand with levels of inventory that minimize cost, including those costs associated with damage or loss. A company can quickly go under if it fails to either meet demand or has an excessive amount of products that cannot be sold. While excess inventory has a direct negative impact on bottom-line results, it also serves to cover or hide operating deficiencies and can seriously delay the recognition of flaws in work-in-process or finished goods.  This week, you will explore the concepts and activities that support lean operations and align them accurately with efforts to manage the delicate balance of inventory.

 

At its core, lean supply management is aimed to streamline processes while reducing waste and non-value-added steps. Waste is not only defined as material or product that must be discarded. The idea of reducing waste is more complex in nature. Waste is also defined lost/excess time, excess cost, and/or excess inventory. Cost and inventory are generally easy to visualize. If you produce too much or the costs of good increase, problems arise. Time is a difficult commodity to predict for many companies, but it is one currency that is very restricted. A company that can reduce the time it takes to create a product might its daily production increase from 100 to 125 units a day. Over time, this adds up to a significant reduction in labor costs, increased product availability, and the ability to best meet demand.

 

Be sure to review this week’s resources carefully. You are expected to apply the information from these resources when you prepare your assignments.

 

Resources:

Kwon, I. G., Kim, S., & Martin, D. G. (2016). Healthcare supply chain management; strategic areas for quality and financial improvement. Technological Forecasting & Social Change, 113(Part B), 422-428. doi:10.1016/j.techfore.2016.07.014

 

Saedi, S., Kundakcioglu, O. E., & Henry, A. C. (2016). Production, Manufacturing and Logistics: Mitigating the impact of drug shortages for a healthcare facility: An inventory management approach. European Journal of Operational Research, 251, 107-123. doi:10.1016/j.ejor.2015.11.017

 

Manev, G. (2015). Strategic and knowledge management in healthcare organizations. Research in Physical Education, Sport & Health, 4(2), 129-134.

 

Week 5 – Assignment: Develop Service Process Improvement Recommendations (10 Points.)

 

Assignment Instructions:

Your primary care physician operates a sound business practice that, at times, seems to suffer from several forms of waste.  In your role as a dedicated patient engaged in the study of operations management, you are in a unique position to offer an analysis of your doctor’s business operation to recommend improvements.

 

Consider the common interpretation of service processes in use at many organizations, which is used to identify four variants of a service process:

  • The process that is formally defined and recorded in a business document.
  • The process that everyone generally believes exists.
  • The process as it actually exists.
  • The process that should exist to deliver what the customer really wants.

 

Using your arrival at the doctor’s office as a starting point in the process, create a document that focuses on the process of visiting your doctor for a flu shot. Be sure your document incorporates the following:

  • Introduction – describe what you intend to do and how you will approach the task.
  • A simple flowchart that maps the sequence of operations for variant #1 and/or #2 above.  While you may need to make certain assumptions in your description of variants #1 and #2, your process map should include, at a minimum, all components of the process that are visible to the patient. You may choose to combine your analysis of the first two variants due to lack of information on either one.
  • A flowchart that maps the process that actually exists (variant #3).
  • A flowchart that maps the process according to variant #4, as you believe it should be.
  • Above each flowchart, include a paragraph describing the key process components and identify potential problems or elements of waste in the process map that follows.

 

From the list of successful techniques for eliminating waste in service companies in this week’s readings, select three that you feel are appropriate in shaping your recommendations for improvement in the doctor’s service process.  For each of the three techniques, briefly describe what would need to occur.

 

Complete your document with a list of three recommended changes, noting the timeframe within which each might be completed and the expected benefit(s) to the doctor’s practice as a result of implementation.

 

Length: 5-7 pages (excluding the cover sheet, title page, and references) that cover a detailed process plan along with improvements. Be sure to thoroughly explain the process, concerns, and plans to improve. The flow charts will take about a page each, leaving 2-3 pages for a detailed explanation.

References: Include a minimum of five scholarly resources within the last 5 years incorporating process improvement, quality control, and service planning. The majority should be from peer-reviewed journals.

Your document should demonstrate thoughtful consideration of the ideas and concepts presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.

Upload your document and click the Submit to Dropbox button.

 

Learning Outcomes: 4, 5

  • Apply waste elimination techniques to improve service and manufacturing processes.
  • Validate supply chain processes to achieve sustainability.

 

Section 3: Supply Chain Processes and Analytics

In the creation of lean supply chains, seven categories of waste are targets for elimination or reduction in the drive toward lean operations. Inventory Management is an area of focus that impacts waste elimination in subtle ways.  Inventory serves to mask or hide problems emanating from waste, and these problems may not be properly identified or resolved without a successful effort to reduce inventory to a level that exposes root cause(s).

 

As you read, look for differentiation between how companies utilize lean processes. Many believe there is a bit of an art involved in going lean. Some techniques may be suitable for one company, but not for another. In the end, it is up to the facilitators to carefully analyze every step of the process to determine what can be improved. Step one is often abandoning the phrase “but that is how we have always done it.”

 

Clear connections exist between and among key elements of inventory management, lean operating principles, and sourcing decisions.  You should also recognize that, as with many business applications, the installment of lean operating principles is not well served by a one-size-fits-all approach.  Customizing or tailoring the approach to achieve lean operations is the work of individuals and teams that are intimately familiar with a firm’s processes, people, and technology.  While people and organizational culture are of paramount importance to the success of any effort to improve, the scope will now be narrowed to learn about the process and technology aspects of the business that facilitate the enhancement of how tasks are accomplished, to be joined later in the curriculum by parallel considerations for the human element.

 

Week 6: Global Sourcing and Procurement

 

As communications and information technologies advance, strategic sourcing continues to evolve by leveraging global capacity and the capability to supply goods and services that meet demand ‘just in time’ (JIT).  ‘Just in time’ inventory management offers a preview of this week’s material:  consideration of global sourcing to meet current needs for finished goods, components, and raw materials.  Outsourcing, the act of shifting operational activity from inside the company to an external source, has grown to include functional services such as accounting, engineering, or logistics that were traditionally retained in-house. When it comes to outsourcing, the term can be confusing as it may indicate sending work outside the U.S., or it may indicate using a domestic firm to handle certain business processes.

 

Green Sourcing, employing a supply chain strategy that is environmentally responsible, represents the next iteration of global sourcing evolution by considering the sustainability goals of the organization and its customers. This has become a very popular topic in business from food manufacturing to tech components. Companies are no longer only looking at tomorrow, but looking forward in time to ensure they have a plan to maintain sustainability for the long haul. This allows companies to strengthen their company, while also benefiting from positive public relations.

 

This week, you will apply the process for Green Sourcing to a familiar organization and discuss the positive and negative aspects of moving in this direction. Your goal is to look at the entire picture and evaluate the situation. Do costs increase? Decrease? Will there be concerns with source availability? Will there be political concerns if a different vendor process is used?

 

Be sure to review this week’s resources carefully. You are expected to apply the information from these resources when you prepare your assignments.

 

Resources:

Verma, D., Dixit, R. V., & Singh, K. (2018). Green supply chain management: A necessity for sustainable development. IUP Journal of Supply Chain Management, 15(1), 40-58.

 

Islam, M. M., Turki, A., Murad, M. W., & Karim, A. (n.d.). Do sustainable procurement practices improve organizational performance?. Sustainability, 9(12), doi:10.3390/su9122281

Johnstone, M. M., & Tan, L. l. (2015). Exploring the gap between consumers’ green rhetoric and purchasing behavior. Journal of Business Ethics, 132(2), 311-328.

 

Week 6 – Assignment: Outline Green Sourcing Processes for an Organization (10 Points)

 

Assignment Instructions:

In an effort to enhance their image in the eyes of an eco-friendly consumer, your chosen company has hired you to provide specific recommendations for completing each step of their Green Sourcing process.

 

Conduct research to capture a clear view of the company’s Green Sourcing processes.  Then, create an outline of the Green Sourcing process.  Your outline should include the information defined within each step of the Green Sourcing process that is relevant to sourcing for the production and sale of the company’s product.

 

Develop a white paper to discuss the company’s options. It should include an introduction that contains the purpose statement for your work and the steps to be followed in the narrative.  This will demonstrate your understanding of how to approach the assignment, including the literature review and recommendations for action by the company.

 

Length:

5-7 pages (excluding the cover sheet, title page, and references) to cover the reasons for green sourcing, pros and cons, and how the company can incorporate sustainability.

References:

Include a minimum of five scholarly resources within the last 5 years covering green sourcing, sustainability, and eco-friendly operations. The majority should be from peer-reviewed journals.

Your presentation should demonstrate thoughtful consideration of the ideas and concepts presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.

Upload your document and click the Submit to Dropbox button.

 

Learning Outcomes: 5

  • Validate supply chain processes to achieve sustainability.

 

Week 7: Quality Management and Six Sigma

 

The desire to reduce or eliminate waste in all forms, especially product or service defects, is at the heart of Quality Management.  Improving quality reduces lost revenue due to remanufacturing as well as reduces liability for product failures. Recalls can cost companies significant amounts of money. It is estimated that the GM recall has cost the company billions of dollars. Your readings present an overview of the concepts and activities surrounding the management of quality while offering a number of tools that aid in the prevention, elimination, containment, and control of defective output.

 

As you review this week’s materials, consider how you might identify activities that affect quality and (a) are familiar to all areas and types of businesses, or (b) uniquely characterize either manufacturing or service operations.  What works for one company may not be applicable to another. Having the skills to create a novel plan for the specific company will allow for optimal results. The ability to apply your knowledge of quality management from one industry to another, or from one category of business to another, is a valuable trait for current and future employers.  Accordingly, you will have the opportunity to apply quality management tools, techniques, and principles to either service or manufacturing operations. How a method is applied is as critical as the method being used.

 

As you research the topic of quality management, ask yourself what does each method have in common? What is unique about it? Is it better for a service organization or manufacturing or does it apply to either?

 

Be sure to review this week’s resources carefully. You are expected to apply the information from these resources when you prepare your assignments.

 

Resources:

Pearce, A., Pons, D., & Neitzert, T. (2018). Implementing lean—Outcomes from SME case studies. Operations Research Perspectives, 5, 94-104. doi:10.1016/j.orp.2018.02.002

 

Mostafa, S., & Dumrak, J. (2015). Waste elimination for manufacturing sustainability. Procedia Manufacturing, 2, 11-16. doi:10.1016/j.promfg.2015.07.003

 

Ng, S. C., Rungtusanatham, J. M., Zhao, X., & Ivanova, A. (2015). TQM and environmental uncertainty levels: Profiles, fit, and firm performance. International Journal of Production Research, 53(14), 4266-4286. doi:10.1080/00207543.2014.994076

 

Week 7 – Assignment: Integrate Waste Elimination Techniques into Training Development (10 Points)

 

Assignment Instructions:

Your company has asked you to draft a presentation on identifying and conveying the company’s quality initiatives as well as the topic is a whole for either for a service or manufacturing company.  Begin your presentation by identifying which team you’ve selected (service or manufacturing) and continually reinforce how and why the points you emphasize are relevant to bottom-line business performance.

 

Your presentation should provide guidance by including the following:

  • A brief history of your company’s quality, including anticipated cost recovery from the implementation of future quality improvements.
  • A clear description of the target audience.
  • Definition of at least six Quality Management terms (TQM, etc.) and an example of where and how each might be used to improve corporate quality outcomes.
  • Description of one continuous improvement analytical tool (such as a Pareto chart or fishbone diagram) and how it might be used to advance quality.

 

 

 

Length:

15-20 slides (excluding the cover sheet, title page, and references). Your slides should cover all the concepts mentioned above. Envision that the people you are presenting this information to are not familiar with the terms and processes. Define the concerns of the company and then transition to quality methods.

References:

Include a minimum of five scholarly resources within the last 5 years on varying quality management systems. The majority should be from peer-reviewed journals.

Your presentation should demonstrate thoughtful consideration of the ideas and concepts presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.

Upload your document and click the Submit to Dropbox button.

 

Learning Outcomes: 4, 6

  • Apply waste elimination techniques to improve service and manufacturing processes.
  • Incorporate information technology to optimize business operations.

 

Week 8: Quality Control in Operations and Supply Chain Management

 

Operations and Supply Chain Management (OSCM) involves a complex network of systems and equipment that must work in harmony to create and deliver the services and products offered by a business.  Your review of specific areas of OSCM in this course, including quality management and component sourcing, should enable you to synthesize and evaluate the factors influencing a situation that has impacted consumers in a negative way. While a failed product can cost the company millions or more in lost revenue, lawsuits, and fines, the long-term effect of public opinion can be more damaging.

 

This week draws from all the other weeks’ reading and assignments. How can processes be optimized to improve quality? What quality methods could be used to further increase quality? You will also ask questions about what was done when things went wrong. It is inevitable that mistakes will happen. Poor designs can cause a product to not function as intended even though the product was built to specs.

 

This week, you will review a case where something has gone wrong with a product and analyze how the company handled the situation as well as present preventative measures to reduce future quality concerns. To prevent a reoccurrence, companies must honestly evaluate what went wrong, when it went wrong, and explore ways to prevent it from happening in the future. Additionally, companies must critique how they handled the problem. Did they immediately recall the product? Did they ignore it? Did they fail to communicate the issue to their customers and other stakeholders?

 

Be sure to review this week’s resources carefully. You are expected to apply the information from these resources when you prepare your assignments.

 

Resources:

Cherrafi, A., Elfezazi, S., Chiarini, A., Mokhlis, A., & Benhida, K. (2016). The integration of lean manufacturing, Six Sigma and sustainability: A literature review and future research directions for developing a specific model. Journal of Cleaner Production, 139, 828-846. doi:10.1016/j.jclepro.2016.08.101

 

Ni, J., & Huang, X. (n.d.). Discovery-to-recall in the automotive industry: A problem-solving perspective on investigation of quality failures. Journal of Supply Chain Management, 54(2), 71-95. Retrieved from

 

Bernon, M., Bastl, M., Wenqian, Z., & Johnson, M. (2018). Product recalls: The effects of industry, recall strategy and hazard, on shareholder wealth. International Journal of Business Science & Applied Management, 13(1), 1-14.

 

Week 8 – Assignment: Create a Quality Control Process to Improve Operations (30 Points)

 

Assignment Instructions:

As a business analyst skilled in the area of operational excellence, you are hired by a company to compile a detailed case study analysis of a quality control product failure that resulted in a significant public relations disaster for a company. For this assignment, choose a company that had a catastrophic product failure that resulted in a public relations nightmare for the company due to product failure seriousness, poor response, and insufficient communication. You will analyze what went wrong with the product, the success, and failures of the company’s response, and then you will suggest a detailed plan to ensure limit future breaches in quality, as well as suggest a plan to address any future quality issues in a positive way.

 

Your audience for this presentation will be the board of directors, which includes, for purposes of this assignment, those responsible for investigating, launching, and managing product recalls.  Your presentation should include the following:

  • A List of key, relevant issues related to the product recall, including, near-term and long-term negative impact.
  • Discussion of findings related to current or past service/ recall practices leading to the current situation.
  • The company’s response to the product failure (e.g., delayed recall, insufficient response, lack of communication).
  • Recommendation for leveraging Information Technology personnel and resources to improve the recall process.
  • Recommendations for improving operations and supply chain management independent of IT operations using a quality management system, such as Six Sigma or another system. Be sure to introduce the system to the board and explain how it might prevent future issues.
  • Timeline for completing next steps toward an improved recall process.

 

Length:

10-15 pages (excluding the cover sheet, title page, and references) giving a complete analysis of the issue, failures, and how to incorporate quality systems to ensure recalls become less necessary. Ensure you cover what to do should a quality issue get into the market.

 

References:

Include a minimum of 10 scholarly resources within the last 5 years on quality management, past recall failures and successes, recall planning. The majority should be from peer-reviewed journals.

Your presentation should demonstrate thoughtful consideration of the ideas and concepts presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.

Upload your document and click the Submit to Dropbox button.

 

Learning Outcomes: 1, 3, 4, 6

  • Analyze internal and external factors influencing sourcing decisions.
  • Optimize Material Requirements Planning activities for proper alignment with key operating characteristics.
  • Apply waste elimination techniques to improve service and manufacturing processes.
  • Incorporate information technology to optimize business operations.

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By | 2019-07-14T21:15:23+00:00 June 5th, 2019|Uncategorized|