Jill Donahue is the supervisor of the telephone operators who handle emergency calls from citizens and dispatch police, fire fighters, or ambulances.

Jill Donahue is the supervisor of the telephone operators who handle emergency calls from citizens and dispatch police, fire fighters, or ambulances. One of her objectives for the coming year is to reduce the average time it takes for calls to be answered from 1 minute to 30 seconds. How can Jill create an action plan to achieve this objective? What questions must she answer?

Jill Donahue is the supervisor of the telephone operators who handle emergency calls from citizens and dispatch police, fire fighters, or ambulances. One of her objectives for the coming year is to reduce the average time it takes for calls to be answered from 1 minute to 30 seconds. How can Jill create an action plan to achieve this objective? What questions must she answer?