(Done Paper) Understand what is required to be an effective and efficient HR professional. The role and contribution of the HR pr

(Done Paper) Understand what is required to be an effective and efficient HR professional. The role and contribution of the HR pr

Understand what is required to be an effective and efficient HR professional. The role and contribution of the HR professional: three types of professional action: administrative, advisory, executive; the HR professional as ambassador for the HR functions of business partner; change agent; people resourcing, performance and development facilitator; the ‘thinking performer’ paradigm; defining the contribution of the HR professional and the acquisition of a positive reputation for ef … View More 1 Understand what is required to be an effective and efficient HR professional. The role and contribution of the HR professional: three types of professional action: administrative, advisory, executive; the HR professional as ambassador for the HR functions of business partner; change agent; people resourcing, performance and development facilitator; the ‘thinking performer’ paradigm; defining the contribution of the HR professional and the acquisition of a positive reputation for efficiency, service delivery, trust and reliability; overview of the knowledge, skills and behaviours required for effective role performance as identified in the ten professional areas of the CIPD’s HR Profession Map (HRPM) at Band 1 and 2. What it means to be a professional: professional ethics and the CIPD Code of Conduct; corporate social responsibility; role-modelling professional behaviours as described in the HRPM, Band 1 and 2; the fundamental beliefs and philosophical assumptions that underpin professionalism, for example, an outward-looking, customer-focused, flexible, thinking-performer perspective; obligations for integrity, ethical conduct and confidentiality; handling conflict between professional principles and organisation pressures. The four concentric circles of HR professionalism: managing self, managing in groups/teams, managing upwards, managing across the organisation; how these roles interact. The customers and stakeholders for the HR professional: determining customer expectations and priorities; exercising discretionary judgement when customer requirements compete; the stakeholder concept and its relevance for the HR professional; the skills of creating and sustaining customer relationships; methods for securing customer feedback; valuing customer complaints as a mechanism for enhancing service performance in the future; the search for service excellence. 2 Be able to perform efficiently and effectively as a self-managing HR professional. The principles and practice of efficient time and project management: classifying and ordering priorities; controlling time to optimise personal productivity while also sustaining positive people relationships; the prevention and control of stress; setting project objectives; elements of project planning, milestone monitoring, scheduling and control. The components of analytical and critical thinking: situational analysis, decision-making and problem-solving; exercising judgement about the validity and reliability of information; promoting creativity in self and others; how to question and interpret ‘evidence’. Communication skills for the HR professional: planning and delivering presentations; report-writing; the effective applications for technology as a communication aid. Building and sustaining positive relationships inside and outside the HR function: the fundamentals of interpersonal effectiveness; the benefits of networking; managing key relationships up the hierarchy; methods for coping with difficult people-related situations. 3 Be able to perform efficiently and effectively as a collaborative member of working groups and teams and as an added-value contributor to the organisation. Working with others: elements of group dynamics; the skills of collaboration and conflict resolution. The components of effective and ineffective teams: the roles required for effective group/team operation, productive, proactive and positive leadership within groups and teams

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By | 2018-09-18T00:24:57+00:00 September 18th, 2018|Business|