Name:______________________________ Ch. 13—Assignment
Part I: Define each of the following terms:
1. Communications process
2. Communication barriers
3. Nonverbal communication
4. Information overload
Part II: Critical Thinking:
1. Do you agree with the statement “Communication is the most important ingredient of the man¬agement process”? Give reasons and examples in support of your answer.
2. What are the main advantages and challenges of spoken (oral) communication?
3. Are informal communication networks important in organizations? Do you think they are accu¬rate? Should management attempt to get rid of them?
4. What are the different barriers to communication? How can organizations overcome noise barri¬ers to ensure effective communication?